Late Chair

Every time they failed to deliver the chair they added a new one to the order…

We needed a chair bed to put up a family member at Christmas. So we ordered one. The delivery came and went, and came and went again. Chairs were not delivered owing to “un-foreseen circumstances”.

There are worse things in life than missing out on chair deliveries. Although after four attempts where we had changed our arrangements to fit around their schedule we were getting a bit fed up.

The chair arrived today. Just three weeks or so late. It is very nice. They’ve sent me an email asking for my opinion of the service they provided. Every single person I dealt with, from the folks on the first call to the delivery team, has been lovely to deal with. But I’m forced to conclude that they are trapped in a system which is not working very well.